FAQ

FAQ

What are the delivery times on my product?

Delivery times will vary depending on the product purchased and your location. All GLB Shop items are dispatched within 3 working days. Delivery times will vary however as a general guide UK customers can expect their items to arrive within 4 working days from dispatch. Those customers located in Europe should receive goods within 5-10 days from dispatch, and international customers should receive goods within 14 days of dispatch.

 

What are the delivery times on items other than those in the GLB Shop?

Items in the real parts section, pre-owned parts section, and software categories may take slightly longer to dispatch. These items may need to be organised with a third party that may hold them, or we may need to fabricate special boxes, crates and packaging. As a general guide all other products are generally dispatched within 7 working days, and should arrive on a similar delivery schedule to the GLB Shop items once dispatched.

 

I have just purchased a Flight Experience through GLB Flight Products, what do I do next?

Your Flight Simulator Experience vouchers is valid for a period of 12 months from purchase, and you will contact the venue directly to arrange your experience. The voucher will be well presented to you in the post within 5 working days from purchase (Unless an e-voucher is specifically requested for efficiency)

 

Do you have a newsletter I can subscribe to?

We do not have a newsletter, but we have a facebook page where you are able to keep up to date with our latest developments as well as receiving exclusive special offers and updates. We always say to our customers the best way not to miss out on any deals is to monitor GLB Flight Products on a regular routine basis.

 

I have an urgent requirement for part(s) please can I upgrade my shipping option to a faster courier service?

We are happy to seek a quotation from our shipping partners for a next day delivery service after dispatch. This will be handled on a case by case basis, so please do contact us if this is something you require and we will be pleased to help.

 

Do you have a contact number?

The majority of our customers choose to email us either through our contact forms on site, directly to our email address glbflightproducts@geremy.co.uk, or on a product page if they have a query on a particular item. If you feel your query would be best handled by speaking to us directly our direct contact number is: 0844 995 1489. We can also arrange a skype conference if necessary. 

 

Do you have a tracking number for my shipment?

We hold tracking details for most of our shipments on file. If this information is required please contact us directly to arrange disclosure of this.

 

Can I trade in my unwanted items for any item(s) at GLB Flight Products?

Yes! We will consider all aviation related items, particularly if they suit our existing categories (Pre Owned Sim Parts, Flight Software, and Real Aircraft Parts) please do not hesitate to get in touch with us by using the online trade in form to let us know what you have for trade. The form takes less than a minute to complete and we encourage you to upload a photo at the end of the form as requested. We normally respond within 48 hours will a cash price (funds transferred via paypal) and a trade in price for any items at GLB Flight Products. We can arrange an immediate exchange if you have already seen the item you would like to trade. Alternatively we can produce a gift card for redemption at a later date.

 

Do GLB Flight Products attend any public events?

We attend a number of events in the UK and Europe. Our popular scheduled events include the worlds largest flight simulator weekend in Lelystad, The Netherlands. We also attend The Flight Simulator Day at Cosford, United Kingdom, and the TAS Aviation Fair at Manchester, United Kingdom. We enjoy meeting our customers face to face and we find these events hugely beneficial to all. If you would like us to attend one of your events or occasions for a presentation, display or social meet please contact us.

 

Which payment methods do you offer?

We currently accept Paypal on site, but we can accept direct bank transfer and cheques with prior contact. All major credit cards are accepted through the Paypal payment system.

 

Can you post to me?

We send all our products worldwide. However, some larger items may require surplus charges due to their size and/or shape. You can specify your location category when ordering which will apply the relevant postage and packing charges.

 

I would like to add or remove products from my order?

If your order has not yet been dispatched, this is no problem. Please contact us as soon as possible prior to dispatch and we will ensure the relevant items are added or removed as required. A surplus shipping fee, or partial shipping refund will be agreed pro rata.

 

Are there any forms I have to fill in before I can place an order?

We are one of the most transparent and efficient websites, in that our pricing structure is clear and transparent and an order can be made straight away without specific disclosure of personal details other than your shipping address. There is no need to register and all products can be ordered online without assistance.